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The Beauty of Rule-Bending: Why Customer Service Must Occasionally Surpass Self-Storage Policy


Lakeland Storage

The Beauty of Rule-Bending: Why Customer Service Must Occasionally Surpass Self-Storage Policy

https://www.insideselfstorage.com/customer-service/beauty-rule-bending-why-customer-service-must-occasionally-surpass-self-storage

It’s important for self-storage operations to have rules, but sometimes they must be bent (or even broken) to properly serve customers. Facility staff must be empowered to solve problems! Let’s look at why it’s sometimes wise to make exceptions and how it can yield a better result.

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